Shipping policy

Notifications

You will receive an email to confirm your order once you have completed the purchase process.

 

Digital Products

As soon as you have completed your order, you will automatically receive a confirmation email with a download link - if you do not see your order confirmation email in your inbox, please check your junk folder.

You can also download your purchase directly from our website.

If you have any queries or issues, please contact us and we will reply to you as soon as possible.

Digital products are made available for download 3 times, following which they cannot be downloaded again in accordance with our Fair Use Policy, however, you can print them as many times as you like.

No physical item will be shipped.

Note: This section only applies to digital products.

 

Domestic Shipping

This section will be updated if and when AliceHemsley.com sells physical products.

Note: This section only applies to physical products.

 

International Shipping

This section will be updated if and when AliceHemsley.com sells physical products.

Note: 1. This section only applies to physical products. 2. Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country - AliceHemsley.com is not responsible for these charges if they are applied and are your responsibility as the customer.

 

Local Delivery

We do not currently offer local delivery.

Note: This section only applies to physical products.

 

Local Collection

We do not currently offer local collection.

Note: This section only applies to physical products.

 

Shipping Times

This section will be updated if and when AliceHemsley.com sells physical products.

Note: This section only applies to physical products.

 

Shipping Address

If the shipping address for your order changes, please update us as soon as possible - you can do this in your account OR by emailing us at hello@alichemsley.com OR sending us a message using our contact form OR using our 'Chat' feature.

If you update the shipping address or ask us to update the shipping address after your order has been shipped then your order will be shipped to your previous shipping address.

Note: This section only applies to physical products.

Order Tracking

You will receive an email notification when your order has shipped. 

You can also order from AliceHemsley.com via Shopify's Shop App, which has order tracking. 

If you are in the UK and have not received your order within 10 calendar days of receiving your shipping confirmation email, please email us at hello@alichemsley.com or send us a message using our contact form with your name and order number and we will investigate.

Note: This section only applies to physical products.

 

Contact Details

If you have questions about our Shipping Policy, please contact us at: hello@alicehemsley.com

 

This policy is reviewed regularly and was last updated on 7th September 2024.